Questions
Frequently asked questions
Short answers to the questions we are actually asked.
Monday to Friday, 9 am to 5 pm
What are the delivery lead times?
Delivery lead times will be shown here when sales open. They are not displayed until they are measured.
Can I order less than a case?
Yes. Every piece is sold individually, with a VAT-included price shown before the cart. Cases of 6 and 12 are an option, never an obligation.
How does the finishes box work?
The box of twenty-five finishes costs €4.90. The amount is deducted from your first order, no conditions.
Can I return a piece?
Yes. You have 14 days from receipt to withdraw, without giving a reason. Only pieces customised to your instructions are excluded.
Do you offer customisation?
Yes, from 5 identical pieces, engraved or marked. Write to us: we confirm the lead time and price first.
Are prices VAT included?
Yes, all prices shown include European VAT. The invoice itemises VAT.
Do you deliver outside the European Union?
Not yet. We deliver to the 27 countries of the European Union. Write to us for other destinations.
Can I order wholesale?
Yes. Above 50 pieces, write to us for a quote and dedicated lead times.
Delivery
Delivery within the European Union, with parcel tracking.